Business Telephony

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Seamless Call Managment Solution
Integrated call management system for call traffic.

Users can enjoy an unparalleled array of features that are built right into the Business Call Managment Solution.

Benefits and Features

  • Calls can be extended to multiple users mobile phones out of office thus no missed customer calls.

  • This routes incoming calls to the most appropriate agent in the office. Also acquire usage data such as call volume, calls handled, call duration and wait time

  • Easily manage call inquiries through the integrated IVR for calls thus increase agents availability to calls that require agents intervention.

  • Easily generated from the system thus making easy for you to make informed decisions. This include: No of calls/agent, Call recordings, Unanswered calls etc.

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Business Features

Fully customizable to a user needs

  • Calling Queues
  • Conference bridge, Ring groups
  • Wake up calls, Announcements
  • Calendar with third-party integration, Unlimited extensions
  • Interactive Voice Response
  • Secure communications, Voicemail blasting, Video calling support
  • Follow me / find me calling
  • Text to speech, Fax–to–email

Calling Features

User customization and call handling

  • Voicemail, Voicemail to email
  • Call transfer, Call waiting, Call screening, Call transfer, Call recording, Call event logging, Call detail records / call history
  • Caller blacklisting
  • Do not disturb
  • Three-way calling support
  • Speed dials caller ID support

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